Website is not loading

[mygkwprint]

My website says that it is published and accepting orders but the website is not loading. This is extremely inconvenient seeing as this is my first launch. Any help would be appreciated. 

[TJsAlternative]

Hi, 

Was just working on my website and using both the dashboard and the front of the website. It was working fine until about 30 minutes ago and now it won't load at all.   http://www.tjsalternative.com/ 

Thanks

Tracy

[tranguyen]

Hi @TJsAlternative, really sorry about this! It looks like we're currently experiencing an issue loading Square Online sites with custom domains. Our Engineering Team has been notified and is actively working to get sites back up and running.

I'll be follow up once I get updates from the team. You can also get immediate status update from us here.

[TheSpell]

Same for me, and I have a whole new line of products launching today. Not great ☹️

[foodomnibus]

We are also experiencing this problem. 

[mygkwprint]

@foodomnibus @TheSpell  wow, at least i know it's not just me. Sucks for my launch 🙁

[tranguyen]

Hi everyone! We're currently getting a number of reports of issues loading Square Online sites with customer domains. Our Engineering Team has been notified and is actively working to get sites back up and running.

Apology for all the disruption! I'll follow up on this thread when we get updates from the team but you can also get immediate status updates here. 

[bechicboutique]

We are in the same boat. Cannot find a human being to talk it through Arrgghh!!

[tranguyen]

Hi everyone, I just want to follow up and let you know website should load normally now. Our team is still monitoring this on our end so we'll check back in again to confirm when this issue is fully resolved.

Thank you again for bearing with us, we really appreciated it! 

[tranguyen]

Thank you for bearing with us today! All Square Online sites should be working as normal now but do let me know if you experience any issue at all. 

[foodomnibus]

Thanks. Why weren't the Square statuspages updated as the issue was reported and unfolded? These were our first port of call and when they showed no problems we continued looking for other causes in a panic.

The Weebly statuspage still doesn't show any issues as having happened today: https://weebly.statuspage.io/

[MJD]

That's the Weebly status page, did you check https://issquareup.com?

[tranguyen]

Hi @foodomnibus, thanks for your feedback! 

In the future, the best place to check for live updates and monitor the situation is definitely https://uk.issquareup.com/. If you have any other question, do let me know and I'll do my best to help.