Unexpected invoice error

[SiegeMacGee]

Evening Team Square, 

needing help here in the UK as my clients seem to be getting unexpected invoices for services they paid for many months or even years ago and I didn’t (knowingly) ask the software to do this. A lot of puzzled and unhappy customers from the past are getting in touch. Please would anyone be able to help at all? I don’t know where to start looking. Thanks in advance 😊

[Lou8]

Hi @SiegeMacGee, thanks for posting and welcome to the Seller Community 👋.

I'm sorry to hear about this. I understand how this would be frustrating for your customers.

Did you notice a particular pattern about these invoices (amount, date, service or item) ? Did it happen on a specific date or does it keep on happening ?

It might be tough to pinpoint what happened here exactly without taking a closer look at your account. Since we don't have access to your account information on the Community, I would suggest reaching out to our Support Team by email or phone. They'll be able to escalate this issue to the proper team if needed !