Unable to convert open tickets to invoices

[wheelsonfire]

we use an open ticket on all the events that the host is paying for the whole bill. so when i went to apply the last open ticket of over 500 pizzas i was in disbelief at what was happening? and whats worse is how square support is helping. I was already thinking about changing my pos to another but because of this I am really looking into my options. How do they decide to make these changes and who is this one benefiting? i have been trying to get some solutions to this problem for a week now and have gotten nowhere but more frustrated.

[Sammie_C · Accepted solution]

Hi @wheelsonfire, I appreciate your post here on the Square Community.

I can definitely look into this further you, but I might need a bit more clarification on the issue you are experiencing. Are you receiving any error messages, or is the option to convert the tickets to invoices no longer there?

Please let me know and I can take a look into this further.