Unable to convert open tickets to invoices

[wheelsonfire]

we use an open ticket on all the events that the host is paying for the whole bill. so when i went to apply the last open ticket of over 500 pizzas i was in disbelief at what was happening? and whats worse is how square support is helping. I was already thinking about changing my pos to another but because of this I am really looking into my options. How do they decide to make these changes and who is this one benefiting? i have been trying to get some solutions to this problem for a week now and have gotten nowhere but more frustrated.

[Sammie_C · Accepted solution]

Hi @wheelsonfire, I appreciate your post here on the Square Community.

I can definitely look into this further you, but I might need a bit more clarification on the issue you are experiencing. Are you receiving any error messages, or is the option to convert the tickets to invoices no longer there?

Please let me know and I can take a look into this further.

[featherlaundry]

We are having the exact same problem. Since the new update, we cannot convert an open ticket to an invoice which has resulted in hours of extra labor manually converting them. PLEASE HELP!

[CornerCopy]

I called about this 2 weeks ago. After being on the phone for over 45 mins, we would told someone would get back to us via email. The customer service representative (who I could barely understand), told me they were going to change it back because they have had lots of complaints. I haven’t heard back and they haven’t fixed it. It is terrible. We have lots of money tied up on our open tickets that will taken many hours to enter manually. This must be fixed. To make such a careless “upgrade” without understanding what they are doing to their customers is crazy! 
What other POS system are you looking into? We are going to have to change companies if they don’t fix this soon. 

[Mike-BARRIQUE]

So many open threads on this topic - Square, I think you f'ed this one up. It's been a disaster for us. $22,000 in open tickets we have to recreate and manually bill, all in an effort to roll out the new "Orders" paradigm, which, by the way, is in itself a huge step backwards. Treating hospitality open tickets as "Orders" like you would for mail-order is wild. We're meeting with shopify POS next week.

[featherlaundry]

Still waiting on a response from Square. Every month we have to enter hundreds of Doctor's names manually into the tickets and now Square wants us to do this twice, once for the ticket and again for the invoice. Terrible way to do business. Just terrible.

[Sammie_C]

I wanted to step back in on this post.

I understand the frustration that this may cause, but I did want to confirm that unfortunately that with the migration to Order Manager, Sellers are no longer able to pay for an open ticket with an invoice that was sent to a buyer for payment. 

Here is our latest support article on Open Tickets, if you would like to take a further look into this. 

In the meantime, I can definitely take all of your feedback to our corresponding teams and hopefully in the future they can implement some change on this.