Re: Trying to Setup Event Ticket

LindseySerata28 · ‎10-16-2023

I'm trying to create an event ticket and I've researched how to do this. But there's apparently supposed to be an "item type" drop-down menu on the create item page. It's not there for me. What am I doing wrong?

TheRealChipA · ‎10-16-2023

Hi @LindseySerata28. A common misunderstanding. You see, confusingly Square has provided us with TWO item editors. One is the main item catalog editor which you are probably using (at Dashboard > Items & Orders > Items > Item Library), and the other is the one that presents various options available only to items sold online (at Online > Items > Site Items). You want to be using the second one to create event tickets.

Let me know if you need anything else.

PS — as a shameless plug, I submitted a feature request here requesting that Square merge all item catalog capabilities into one master catalog with one editor. If you think that is a good idea, please follow the link and upvote/like it.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

LindseySerata28 · ‎10-16-2023

@TheRealChipAthanks! I also agree they should be combined. Second question, when I go to the "online" tab, it pretty much just offers for me to make a website. I don't have my website connected to square and I didn't plan to. Is this the only way to create an event ticket?

TheRealChipA · ‎10-16-2023

@LindseySerata28 Unfortunately, that does seem to be the case. You either need a square Online Store or to be using a third-party store that integrates with Square to sell event ticket type items. And I do not believe the free tier of Square Online will work, either, at least not at this time.

I’d suggest a feature request. But I would be surprised if this restriction changed, really. Still, if you want to give it a try, here’s a link to the Ideate Board.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!