Some other people have covered it, but I too reached out to customer support to inquire about restoring the bigger font size/buttons in the tip screen.
They're considering this a feature request, which is a bit wild to me. Making a graphical user interface harder to read/navigate is a mistake and asking for a rollback shouldn’t be considered a feature request. Readable GUI’s are a requirement for successful software, not a feature.
Customer service reps are doling out the fake empathy canned responses and I don’t blame them for that, but I do think those on the software development side need to make themselves available in the community forum to explain these decisions.
Personally, I’d rather know if these are the new design choices and I have to live with it over wondering if there's an actual attempt underway to make that screen better for customers and workers.
Just tell us “this is how it is now” so we can plan to stick around or move on. The CSR line of “we pass your comments on to the development team” isn’t quite believable because if customer opinion mattered, it would be obvious at the first cash transaction that everything is way too small.
I assume a manager wanted a design refresh, gave the task to some independent contractors, and pushed it through with zero input. At least that’s what it looks like to me.
So yeah, development team. Where are you? What’s going on with this? Is this how it will be forever? If not, what’s your best eta on when things will be restored or better?
Please, no canned responses.
