Hi @Cindy68. This is mostly a community forum of other sellers to help one another. While there are Square representatives here, they can not handle account-specific requests that involve sensitive information here. You need to get on the phone with a human being at Square Support. They will help you resolve this issue.
I wish you well in resolving your issue.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
