Team Member Invitation Email Not Sending

[Karynnek9aqua]

I sent an Administrator invite which was accepted but then she deleted the invite and can't access my site again. I'm sending new invitations, but she isn't receiving the invite. 

[Laurie_ · Accepted solution]

Hi @Karynnek9aqua,

Thanks for reaching out to raise this issue with us. There are a few troubleshooting steps I'll ask that you try to see if they resolve the issue:

Check the Invitation Status

1. Go to your Square Dashboard.
2. Navigate to Team > Team Members.
3. Look for the Administrator's email address and check if the invite is still pending or if the user is already listed under active team members.

Resend the Invitation

1. If the invite is still pending, cancel it and send a new one.
2. Make sure the Administrator checks their spam or junk folder in case the email was filtered there.

Alternative Steps if the Email Doesn’t Arrive

1. Ask the Administrator to add [email protected] to their email contacts or safe sender list and then try resending the invite.
2. You can also copy the invite link directly from the email you receive when you send the invitation and share it with the Administrator manually.

Should none of the above help to resolve the issue, the next step is to contact our Support Team directly at 1800 760 137. They'll assist you with investigating any account-level or system-related issues causing the problem. If you have any issues getting in touch, just let us know! 🙂