Tax settings are not working.

[sarahscellar]

I've set up the taxes for online and in store, all items re showing as VAT.

When I look at the checkout online it does not display VAT and when I run a test transaction through it shows as no VAT.

Any help available?

[#2]

Thanks for sending that on @sarahscellar! I can see that this item is available for both pick-up and shipping. Depending on what the customer selects, the tax will appear at different junctions:

- For pickup order, the tax will be calculated immediately

Screenshot 2020-11-11 at 12.05.15.png

- For shipping order, customers will need to confirm their shipping information before the tax breakdown is shown

ink - 2020-11-11T121118.427.png

I hope this help clarify the issue! 

[tranguyen · Accepted solution]

Hi @sarahscellar, thanks for reaching out! If you are not seeing tax on your test transactions, there are a few things we can check:

- Make sure that taxes have been enabled within your Square Dashboard under Items > Sale taxes

ink - 2020-11-10T160531.169.png

- Make sure that taxes have been applied to all items, including the test items

ink - 2020-11-10T160606.235.png

- Check that taxes have been fully setup on the Square Online site

ink - 2020-11-10T160826.646.png

If you have ran through all these steps and the item is still not displaying tax, would you mind sending me a link to the item you are testing? I can definitely have a look here on my end. 

[sarahscellar]

Heres the link to the item.

https://www.sarahscellar.com/product/agathe-bursin-pinot-gris-grand-cru-zinnkoepfl-s-lection-de-grai...

All settings were set up correctly, but no tax showing on checkout.

[tranguyen]

Thanks for sending that on @sarahscellar! I can see that this item is available for both pick-up and shipping. Depending on what the customer selects, the tax will appear at different junctions:

- For pickup order, the tax will be calculated immediately

Screenshot 2020-11-11 at 12.05.15.png

- For shipping order, customers will need to confirm their shipping information before the tax breakdown is shown

ink - 2020-11-11T121118.427.png

I hope this help clarify the issue! 

[sarahscellar]

ok, understood, thank you for your help.