Tap pay android issues

[JILLYN]

I have been using square for 6 years on my phone , multiple android devices actually, and up until recently I have had no issues. All of a sudden my tap to pay feature immediately tells me when opening the app that it failed to connect. Last week I spent an hour and 20 minutes on the phone with support who could not help me and came back saying it was my apple pay was not initiated. I do not have an apple phone I told them exactly what device I had. 

I want to the troubleshooting section and did everything it said nothing worked. Support called back said they fixed it and it worked great for 3 days. Today it started happening again, I was finally able to figure out the developer mode switched it off, force stopped square and restarted my phone. It still is not fixed. I am a hairstylist whom 60% of my buisness is mobile so I need the tap to pay option or else I cannot track my mobile payments. Does anyone have any suggestions because customer support has no idea what they are doing or how to help unless you have an apple device? 

[Minion]

HI @JILLYN 

What type of Android are you using?  Have you tried clearing cache in the Square app as well?  I know there was an issue a few months back with some PIxel Phones having some issues with TTP.

[JILLYN]

I am using a Samsung Galaxy s25. 

[Minion]

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@JILLYN wrote:

I am using a Samsung Galaxy s25. 

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Yeah I would try to clear cache in the Square POS app you are using > Reboot.  If it's still not working Trying Clearing Data from the app > Reboot.   Just be sure each time also that developer options are still turned off. Let us know if that changes anything. 

[ZendIn]

Recently having the same issue. Was not a problem before and its very annoying that at least 50% of the time I cant take payment. Aside from having clients pay via another payment app like Venmo or Zelle I have successfully used the send payment link optikn but at this point Im looking into other payment processing options.

[glamjeannie]

Same for me. It's exhausting and embarrassing at this point. 

[Shag1082]

I am having the same problems. Phone is connected to network, developer options off, cleared cache, signed out and back, restarted phone. It randomly connects but for weeks I've dealt with it. Back up option? Venmo.

[Sarah128]

Same issue, have been using without issue until about a month ago....so frustrating and embarrassing with clients. S25 edge here. Need a solution like yesterday

[DBee]

I'm a massage therapist and having the exact same experience! 

[CosmicEye]

Also having the same issue. Custom service was slow in providing steps. Then told to stop developer options. It is not under that name on my phone. Motorola edge 25. was told to get a reader for $59...how about fix it? 

[glamjeannie]

Been fighting my way through the magic link..... just to say, same ongoing issues for me. Thought I had it fixed. The Motorola may not have the newest edition as it looks like mine stopped updating in 2024 should be on version 17 now I believe. However, I have a Samsung galaxy S24 and still having issues. My client had to enter her card manually and wanted to add her own tip but couldn't see how, due to the signature line in the way. In the process of that, hit back and it notified her bank that it's being processed, only it's not being processed. Again, I did not get paid and will have to wait and get my money through Zelle. I'm terrified every payment now as I never know what's going to happen. After speaking with support last week, it seems "Android" just isn't very compatible with tap to pay. I was looking at another program, and they don't even warranty tap to pay on android. The lady at work uses apple and never has these issues.