I have been using square for 6 years on my phone , multiple android devices actually, and up until recently I have had no issues. All of a sudden my tap to pay feature immediately tells me when opening the app that it failed to connect. Last week I spent an hour and 20 minutes on the phone with support who could not help me and came back saying it was my apple pay was not initiated. I do not have an apple phone I told them exactly what device I had.
I want to the troubleshooting section and did everything it said nothing worked. Support called back said they fixed it and it worked great for 3 days. Today it started happening again, I was finally able to figure out the developer mode switched it off, force stopped square and restarted my phone. It still is not fixed. I am a hairstylist whom 60% of my buisness is mobile so I need the tap to pay option or else I cannot track my mobile payments. Does anyone have any suggestions because customer support has no idea what they are doing or how to help unless you have an apple device?
