System bugs

[qvkitchens]

It is going on two weeks and I am still having issues with my site. How close to being resolved is it? Or is anyone even working on it honestly? I don’t understand how a company of this size cannot find someone competent enough to resolve this issue by now.

I keep getting the run around via emails on how it’s been escalated to the engineering department yet no resolve.

[Lovewell]

@qvkitchens what is is that you are having trouble with?

[qvkitchens]

My sales page is not working correctly. When customers enter their payment info and hit submit it gives a message of invalid card try again later. This has been tried with several cards on several devices and different browsers with the same message. I called into square several times and no one can fix it which is baffling to me.

i just keep getting told its a system bug and that the engineering department is working on it.

[Summer2024]

Hi there, @qvkitchens 👋

I am so sorry this has taken so long to be resolved. I have just reached out to the product team and engineers again to see if there is an update. I will say, there are several eyes on this bug and they are working diligently ro resolve it. 

I'll be back when I have an update!

[qvkitchens]

This is the same reply I have been getting for almost two weeks and it does not resolve the problem. Just a useless response 

[Summer2024]

Hey @qvkitchens, 

I completely understand your frustration. I am keeping engineers accountable to resolve this as it is important your website be able to accept payments. I will continue making it a priority to keep you updated on this. 

[Lovewell]

@qvkitchens That is very frustrating! Hopefully @Summer2024 is able to have the bug prioritized so you can begin taking payments again and not miss the opportunity for a sale.