Hey @Swirls2 - I've added your video into this post (I think it should show up but @ me if it doesn't and I'll ask one of the Square team what I've done wrong!) and also a screen shot.
This is the 'standard' compact ticket - looking at where your fingers are pointing that's a really really small ticket!
It's almost like you need a product label rather than an order ticket? (generally order tickets would go into a tab rack etc. - the linerless stuff is pretty new). Right now that's the smallest ticket you're going to be able to produce. I would say too that with any ticket/receipt printer you'll always get that blank space at the top due to where the print head is compared to the cutter.
I know it might feel like repeating yourself but it really helps to also post in the Feature Requests section - the product teams at Square do keep an eye on these boards and will be working on a load of stuff at the same time.
It's also worth signing up into the beta area as this is often where you'll hear about new things being tested (I've not seen anything on ticket sizes though)
I'd be interested to hear what you think of the printer though, as before that came out I got a brother AirPrint label printer for my pizza van as wanted to be able to identify the boxes for collection. I've had to go the other way and use huge 10x15cm labels to get the formatting right as the Square system doesn't seem to like fixed sizes for order tickets either.
Hey @Swirls2 - I've added your video into this post (I think it should show up but @ me if it doesn't and I'll ask one of the Square team what I've done wrong!) and also a screen shot.
This is the 'standard' compact ticket - looking at where your fingers are pointing that's a really really small ticket!
It's almost like you need a product label rather than an order ticket? (generally order tickets would go into a tab rack etc. - the linerless stuff is pretty new). Right now that's the smallest ticket you're going to be able to produce. I would say too that with any ticket/receipt printer you'll always get that blank space at the top due to where the print head is compared to the cutter.
I know it might feel like repeating yourself but it really helps to also post in the Feature Requests section - the product teams at Square do keep an eye on these boards and will be working on a load of stuff at the same time.
It's also worth signing up into the beta area as this is often where you'll hear about new things being tested (I've not seen anything on ticket sizes though)
I'd be interested to hear what you think of the printer though, as before that came out I got a brother AirPrint label printer for my pizza van as wanted to be able to identify the boxes for collection. I've had to go the other way and use huge 10x15cm labels to get the formatting right as the Square system doesn't seem to like fixed sizes for order tickets either.
Not sure is this is any help - or just means you can rule out alternative options....
These are my settings on within Square app and then also tested all the different stickers I've got on hand and also some standard 80mm receipt roll. This is how everything prints (Brother TD-40 Label Printer)
