Square's Status Page - issquareup.com

[Helen]

For information about Square's Status visit www.issquareup.com

This website is updated frequently with information about services that affected by an outage and the work our engineering teams are performing to resolve and monitor any issues. 

We really appreciate your patience and understanding in the meantime.

[PI]

This is ridiculous.  I run over 300k in cc sales through your system and have used you for 6 years.   I now have customers turning away.  Time to start exploring alternatives.  

[cafedemateo]

They don't compensate us for the time when they are down either. Been with them since the beginning, it's not getting any better.

[Brownbagroaster]

So have I, and when they are having issues, you can't get through to customer service even if you want to.

[DaveH5050]

We do around $800K in cc sales every year. I’m going with pay pal as a backup. They have a terminal reader very similar to the square terminal so the salon staff should have no trouble learning to use it.

[hesmoi]

Yeah it's ridiculous Square down all the time, it's the lost business, of course, customers complain to us and turn our store into the protagonist of the bad service.

Migrating everything to Shopify online store and in-store payments. Square has been bad for business for over a year now plagued by service disruptions.

[msorenson]

It is nefarious that this status page/site is so difficult to find, and not linked to directly from Square's main website and easily discovered from the nav/menus of Square's various software offerings.

[maxpete]

@msorenson if you go under 'Help' in the navigation you will be able to access the page this way. Hope this helps!

[RFL]

Hello,  we are unable to see the transactions that have been process for this month. Please advice. Warm Regards, Amanda at Retainers For Life  

[phantomrain]

The Square Website is down , cannot log in and it will not send out any codes ,   sad.   1/18/2025 

[Mrgreekgyros]

This is not acceptable.. my website is not working, can't accept payment and my kds is not working either 

[leorts]

What is not acceptable is relying on one single processor in 2025

You need backups that can be switched to with one flip of an `.env` variable

[Tandjsoap]

This is loosing small businesses sales. Why does this keep happening? Ive been using square for 14 years. We can't keep turning customers away that don't have cash or a check. 

[mattador]

We totally agree with you. There should be an alternative default payment system, in addition to 'offline mode' ready for when Square goes down. They should prepare it now, because it will go down again.

[pedrohock]

I have a new venture and suspect that the website showing products and categories is not being updated due to system downtime. I cannot go live with deliveries as key products are missing, plus photos, wrong prices. Totally unsatisfactory, for a major organisation like Square they need to address these issues and communicate what is being done. I developed the website with a page linked to Squareonline. It should work best because we sell using Square terminal inside the shop, so prices don't need to be recopied to another online shop like shopify. As a former IT analyst it seems there us a management/ resourcing problem in Square.

[hesmoi]

There are too many instances of down services, so I'm done. I am migrating my business to Shopify, a snap for our online ordering system, and happy they have also their retail POS, hope square's constant downtimes are a thing of the past once I migrate...

[Summer2024]

We are so sorry for your experiences. While we are sad to see you go, I definitely understand needing to do what is best for your business. 

[Brad_Miller]

I have been experiencing Square Appointments loading slowly for most of the week. I have tried to load the calendar on two different devices using two different logins and it's the same problem. Has this issue been reported somewhere? issqareup.com reports that everything is normal. This is not normal for us.

[JJ_]

Hello, @Brad_Miller 👋  Welcome to the Square Community 

I want to take a closer look at your experience with the Square Appointments app. Have you tried any troubleshooting (like reinstalling the apps)? Here is a guide that can help you Troubleshoot Square Apps. Please let me if you still need assistance with this situation after completing the troubleshooting. 

[BrewHahaKc]

Yet I am having all kinds of issues getting pages and features (support chat) to load on the Squareup.com website but the site says that all is good. it is NOT all good. I can't add items, I can't view all my items, I can't get ahold of support. All is NOT OK.

[Summer2024]

Hi, @BrewHahaKc - 

Are you on a Square Plus or Premium plan? Phone support is now only available for those plans but you can always reach out via chat, social media, or here in the Seller community. 

Are you getting an error message when trying to add items? If so, what message do you get?