Square marks partially paid invoices as fully paid - CRITICAL

[Fabrics]

My company makes heavy use of the Square ecosystem. We are well into 7 figures in Square for Retail processing. Recently we ran into a curious (and CRITICAL!) bug in the square invoicing system and the response from square has been abysmal.

• We invoiced a customer for 29.5 yards of fabric, gave him a 20% discount on the purchase and charged $50 in shipping. The invoice totaled a bit over 2k.
• The invoice was paid (so we thought)  - every bit of the square dashboard has it listed as paid.
• We needed a copy of the receipt and printed it from the dashboard. Come to find the customer only paid for 1 yard of fabric and the shipping. A bit over $116

Square has since acknowledged the issue and told me it will be resolved in the next update. No one can tell me why it happened, if it is a one off, if past orders have been affected. I can hardly think of a more critical issue. Bug-Report/Rant over - back to looking at all of my invoices to make sure they actually got paid.

[Breffni]

Hi there @Fabrics, thanks for reaching out on this. 

I'm very sorry to hear about the trouble you're having with your account. 

As this is a public forum and we're unable to check the specific account details. It sounds like you have already been in contact with our Customer Support Team which is definitely the best idea here.