Square has been very bad with missing tickets (tickets did not print out for the new orders)

[npham1110]

Square has been very bad with missing tickets (tickets did not print out for the new orders)
Then 20+ tickets printed out at once and all the pick up time was 15 minutes --> delay from our end --> customers arrive for pick up and orders were not ready all at once --> created an unnecessary crowd and which makes it look very bad during pandemic.

Times to times, they just missed out on tickets also. This happens very often for us unfortunately. 

[Kassi_]

Welcome back to the Community, @npham1110

Thank you for reaching out about your issues with tickets. 

I would like to gather some more information about your situation when it comes to those missing tickets. 

What kind of hardware or devices are you using? Do you have a strong internet or data connection connected to those devices? 

Are there any common items or timeframes for the delayed tickets? 

I will keep an eye out for your reply👀. 

[LaParrilla712]

I need help with this at my restaurant as well and I cannot find a good phone number to call. 

[ashc]

Hi @LaParrilla712 and welcome to the Community.

You can obtain your customer code by going here. Make sure you're signed in on the top right first and then select > More > I Don't See My Issue. It'll show our phone number and your customer code needed to call there.

Our phone hours are Monday-Friday 6am-6pm PST.