Square for WooCommerce: Alternative Payment Gateways Hidden

Hello Square Community / Staff, 

 

On our website, we are experiencing a little bit of a bug. We have enabled additional payment gateways, one of them being Cash on Delivery.

 

Here's what's up: 

  • Square for WooCommerce - Active
  • Square Connected - Successful
  • Square Processing - Functional

Here's what's not up:

  • Cash Upon Delivery - Active - Not visible on checkout - Square is the only remaining gateway
  • Bank Transfer - Active - Not visible on checkout - Square is the only remaining gateway
  • Any alternative method of payment will not display.

Here's what was tried to alleviate display:

  • Installed plugin: WooCommerce Disable Payment Methods based on cart conditions
    • Included some conditions for Square to be enabled and disabled:
      • Enable Square @ Cart Total >= $3000
      • Disable Square @ Cart Total <= $3000

The result:

  • Nothing shows up despite the cart total being under or over $3000
  • Square remains dominant and only payment gateway at checkout

This would be fine in our own unique situation if:

  • If we could enable ACH / Bank Transfer through Square itself without a fee through the plugin as an option

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Desired result: 

Square shows up without inhibiting the display of other payment gateways or overpowering the rulesets that are made by the plugin WooCommerce Disable Payment Methods based on cart conditions. 

 

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WordPress Version: 5.7

Square For WooCommerce Version: 2.4.0 

WooCommerce Version: 5.1.0

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Build: Multisite

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Square Community Moderator

Hey @HyruleCat and welcome to the Seller Community.

 

I tried reaching out to the API team on this one and they let me know that because WooCommerce is a third party with us, you'd need to reach out to them to troubleshoot this since they built the integration and not Square.

 

We don't have a way to troubleshoot it on our end unfortunately. Sorry- wish I had a better answer!

Ashley C
Community Moderator, Square
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Ah, I see, thank you. I appreciate the input. 

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