Square for Restaurant app for iPad asking for device code seemingly at random times

[casadyc]

I have 5 iPads, 3 of which are mobile with a Square Reader, and two of which are on Square Stands. It seems that on random occasions, when we start the day, the Square for Restaurants app will decide it needs a device code in order to open. This means I have to pull up the app through a browser, sign-in to Square, find the device code for that iPad, and re-enter it.  This has happened on all 5 devices at different days/times.

My theory is that this occurs when the app is updated automatically, which is what Square recommends for a configuration - but I have not confirmed this.  The most recent version of the app release is dated 5/21, and this issue occured yesterday on one device, and today on 3 of them, which is the basis for my theory.

Has anyone else had this problem or confirmed that this is the case?

[nika · Accepted solution]

Hello @casadyc! Thanks for flagging this. You definitely shouldn't be asked to input the device code that frequently.

Our updates are supposed to resolve glitches in the app. Are both the Restaurant app and IOS up to date on all of your devices?

Other than checking for updates, here are some other troubleshooting steps you can try if you haven't gone through these yet:

1. Force close the app and reopen
2. Turn the iPads off and back on again
3. Delete and reinstall the app

If you continue running into this issue, definitely reach out to our Customer Success team. They'll be able to jump in and take a deeper dive with you.

[Justme12206]

I'm having the same problem, but I can't even get back in to my restaurant app. the device code I'm getting is apparently for my online store app. Have you figured anything out yet? And of course this happens on a holiday weekend with no live support available!

[ashc]

Hi @Justme12206! 

Give the tips Nika listed above a shot and see if that resolves the issue for you as well. It sounds like it could need an update for bug fixes. 

[Justme12206]

Turns out that my "free trial" had expired! I am currently in touch with your support team to convert me to a real account instead of free trial. I had assumed that would happen automatically.