Square Sales Intake is never responding to inquiries

[kingwahkfalls]

Hi, I've been literally trying to reach out to square sales team for custom transaction fees since I signed up for Square for Restaurant Pro 2 months ago.  I've submitted 2 intake forms, reached out to customer service that have redirected me back to the same intake form.

I have never gotten any calls, emails, texts back from the sales team.

Anyone know any other number I can call or team i can email?  This is absolutely frustrating.

[SVLFever]

I'm sorry to hear of the issue you are having @kingwahkfalls .  I assume you do NOT have an account rep?

I would suggest calling Tech Support and see if they can get you started with some assistance.   Without an accout rep, I'm not sure what else to suggest.   Anyone else?

[kingwahkfalls]

you're correct, i do no have an account rep.  I will call again tomorrow to see if I can get one assigned.  Thank you for the help!! 

[James22]

They only talk to you before you sign up, once you have signed up you will get no response regarding custom transaction fees.
I have been waiting for weeks.
In Australia, the Reserve bank is mandating a reduction of 0.5% in interchange fees. Square is not passing this saving on to the customer and refuse to discuss.
I have contacted support to find out who my sales rep is, and they wont tell me. They say they will lodge a ticket with Sales and someone will get back to me., No one ever does.