Write-off invoices-bad debts

Kat66 · ‎04-15-2025

How do i write-off invoices in Square so it will not show as outstanding or past due. They will never be paid. Not from an accounting standpoint. I know how to do that. Just in SQUARE.

TheRealChipA · ‎04-15-2025

Hi there @Kat66. Unless I’m missing something, the easiest way to do this is to simply cancel the invoice. When you do this, you will be given the option to notify (or not) the customer that the invoice was cancelled.

Another option would be to use the “Mark as paid” function, choose a payment method of “Other” and then enter a personal note to yourself for future reference.

I hope one of those will work for you.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎04-15-2025

Hi there @Kat66. Unless I’m missing something, the easiest way to do this is to simply cancel the invoice. When you do this, you will be given the option to notify (or not) the customer that the invoice was cancelled.

Another option would be to use the “Mark as paid” function, choose a payment method of “Other” and then enter a personal note to yourself for future reference.

I hope one of those will work for you.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Kat66 · ‎04-28-2025

Thank you.I used the second option bcz I wanted evidence that it was billed. Much appreciated.

Jojoba1

Square needs a better option then this. We should have a bed debt or noncollectable option, so it doesn't show as "paid". Or if we archive, not have it show up in the overdue amount. Also, there should be a way to flag a customer record with an noncollectable debt, so they won't be booked again.