Square POS iPad - Receipt Screen Freezes

[TheCoffeeBox]

We are running Square POS on iPad (release 5.56.1).  Frequently the app is freezing on the receipt screen.  Normally you would press print, e-mail, text, etc. and go onto the loyalty screen.  In this case the screen freezes and you cannot press any of the buttons.  It's happening frequently in two different iPads.  We tried completely uninstalling and reinstalling the app and get the same problem. 

Has anyone had this problem and know of a fix?

Thanks!

[JustinC]

Could be a bug, but you'll need to call CS to confirm. Is the iOS on both iPads up to date? 

@TheCoffeeBox

[TheCoffeeBox]

Thanks Justin - The iPads are running iOS 14.3

[Valentina]

It looks like the latest version of iOS and iPadOS is 14.4 - did you check if your iPads are in need of updates?

If you've already run through all of the troubleshooting steps laid out here, feel free to get in touch with our team directly, as they can dig in a bit deeper than we're able to from this public platform, @TheCoffeeBox.
 

When you have a moment, please reach out directly by logging into your Square account and heading here.

[CozyDog]

We have been having the same issue on both of our ipads.  IOS has been updated and Square POS app is updated too.  Issue still persists.

[Joe]

Hi there, @CozyDog - thanks for bouncing here and adding your voice. So sorry to hear that this issue is persisting for you.

If you've exhausted the troubleshooting here and are still experiencing issues, we would recommend flagging this over to our Support Team directly. They can take a deeper, more 'hands-on' approach.

We will keep an eye out for your contact!