Hi @Cfexotics. Square only handles warranty claims for hardware purchased through their online store, which is the industry standard. However, since Walmart purchased those readers directly from Square, Walmart is covered by the warranty. So, all you should have to do is return the product to Walmart for an exchange. They will work with Square to return it and get THEIR replacement. If Walmart is not honoring that, this is their problem, not Square’s.
The bigger question here is do you do any troubleshooting of the device before returning it? Do you do a hardware reset? Do you do anything, or do you just assume that the hardware has failed? I’ve used the same reader for years now, and most sellers have. Your experience is very odd indeed. Here’s a link to the troubleshooting document.
Lastly, I assume you already know that since this is a Square seller board, we can not offer you advice about other POS systems. You’ll have to ask people you know who use Clover, or go to their community board.
Good luck.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
