Square Appointments Online Booking: Why is my map location wrong?

[amberdavis324]

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[#2]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[#3]

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

[ashc · Accepted solution]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[Valentina · Accepted solution]

Oh no, @wendywendymax and @G33KX!

Welcome to the Seller Community + sorry to see that you're both here because you've run into trouble.
 

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[Helen]

@amberdavis324 Have you tried updating your location from the Receipt section of your online Square Dashboard? The steps to update your address from that section of the app are in this thread.

Or are you using the Reserve with Google integration with Square Appointments and that's where your location isn't correct? With a bit more information I can take a closer look! 

[amberdavis324]

I have screenshots, but don't see a way to upload them. My address is correct in both of those areas. However, when you go to my booking page, the address is right, but the map is wrong.

https://squareup.com/appointments/book/6KA508A4T7DKN/a-memory-in-time-photography-decatur-in

[Helen]

Thanks for your reply @amberdavis324. I escalated this to an Appointments specialist and they manually updated your address. Can you take a look today and let me know if it's showing the right location now?

The Appointments team is also investigating why it didn't update automatically after you made the changes. Thanks for flagging this! 

[amberdavis324]

Yay! It worked and the map is correct! Thank you so so much!

[Helen]

Of course! Thanks letting me know! 😀

[uptownbarber]

@Helen I am having the same issue with my map locations on my appointment pages.

Uptown Barbershop

https://squareup.com/appointments/book/A2433ZXPBCHX5/uptown-barbershop-fri-sat-sun-are-walk-in-only-...

Uptown Signature

https://squareup.com/appointments/book/J29Q3VVYHVTKX/uptown-barbershop-signature-phoenix-az

Thank you

[Helen]

@uptownbarber We've just updated those locations for you! Can you check now and see if they are correct? 

[uptownbarber]

It's correct! Thank you very much @Helen 

[makani-ilima]

I am having the same issue with my address of my location being correct but the map shows an old address if you could please update it as well! @Helen 

https://squareup.com/appointments/book/XC7MEQ4B0TH3X/ilima-aesthetics-kailua-kona-hi

[G33KX]

we are having the same issue address is correct but way off on the map.

https://square.site/book/LPHRDC4ACJPWA/g33kx-inc-20201-sultan-wa

[JoaquinJonathan]

I’m having the same exact issue. I’ve reported the issue several times on the map “i” and so have serveral of my customers but still no change 1 month later. 

[Helen]

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

[JoaquinJonathan]

Thank you!

[mbikeco]

Hi helen, My map location is also incorrect. I beleive this is a widespread bug! Please help. 

[Helen]

@mbikeco Our team has just updated your map location if you could check it again? We did resolve this issue but we are still hearing that some folks are having issues. We'll keep this thread going so we can investigate further. Thanks again for your patience! 

[Regine]

Hi! i am having this issue as well, for my Brooklyn location, i updated the address months ago, however the map in the booking site still shows the wrong address. thanks @Helen @isabelle 

[Helen]

Hi @Regine! I've just asked a member of our Appointments team to take a look. I'll reply here again as soon as I have an update! 

[munshynr]

Good morning Helen, I just got off the phone with one of your colleagues to report this same issue with where Square shows the location of our store (Copper Barrel Provisions) on the map. Unfortunately, despite the fact I told him this is a known issue and asked him to escalate the issue to an Appointments specialist -his response was that he's escalated it to the Engineering team and we'll just have to wait until they can investigate the issue. We would truly appreciate anything you may be able to do to get this resolved ASAP. We have literally hundreds of people who need to book appointments. Thanks in advance George

[Helen]

Hey @mushynr, I'm sorry to hear you're experiencing this issue. I'll check in with the Appiontments team for you and I'll reply here as soon as I have an update! 

[Helen]

@munshynr The Appointments team just updated your map - could you take a look and see if it's correct now?