Square Appointments Online Booking: Why is my map location wrong?

[amberdavis324]

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[#2]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[#3]

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

[ashc · Accepted solution]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[Valentina · Accepted solution]

Oh no, @wendywendymax and @G33KX!

Welcome to the Seller Community + sorry to see that you're both here because you've run into trouble.
 

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[nick277]

Hi, I am having the same issue as above can u please have someone fix my location on website also please ?

[ashc]

Hey @nick277,

As mentioned above you'll need to reach out to the Appointments team directly to have them assist you in correcting this.

We don't have access to accounts to do so from the Seller Community.

[Cavan]

I have the exact same problem with my maps

https://squareup.com/appointments/book/ND94YZQ29JHYH

[isabelle]

Hey @Cavan-

Give our Appointments Team a call tomorrow so they can walk you through adjusting this. 

[DoctorBass]

I'm having PRECISELY the same issue as described from these other members. I moved almost 3 months ago and updated my address. I double-checked everywhere I can to make sure the address is correct, yet the map has not updated.  Please help!  I've now had 5 clients misdirected to my old address.. clearly they saw the map but didn't read everything, but still this is a fixable problem.

[Frida]

Hello @DoctorBass, 

We see its your first post in the Seller community, welcome! Sorry you're encountering some issues with the map location.

Moving forward, the best next steps are to get in contact with one of our appointments  team members so they can dig in further.

[DoctorBass]

Frida, you gave no instruction on how to reach this "appointments team", the hyperlink only leads to general information, there's no phone number to be found, all my efforts lead back to more listings of queries like mine or to texting with a robot that can't seem to understand my problem.  Please tell me specifically how to reach the team you instructed me to try; whether by trouble ticket, phone, email, or anything!

[Frida]

Hey there @DoctorBass ,

The link I supplied provides instructions on how to get in contact with phone support.

You need to scroll down to the area that indicates Square Customer success> phone> then more instructions are provided. 

Please keep in mind, you need to be logged into your account when doing this. 

[Kaibrows]

@Helen 

Hi Helen, I have the same exact issue with my address being correct but the map is totally wrong. Can you please help me fix this issue?

Thanks,

Eva

[Mikebarber22]

@Helen

https://squareup.com/appointments/book/VSEUEF/mike-the-barber

[puka]

Hi @Mikebarber22 & @DonBlair - I've escalated your cases to our Appointments team so that they can take a look. They'll follow up with you via email so keep an eye out on your inbox.

[Invalidalien]

I have exactly the same issue!! 

I changed the address everywhere but the map is still showing the wrong address. 

https://squareup.com/appointments/book/D1BS6CQATT3ZP/jessica-fournier-mont-saint-hilaire-qc

[Helen]

@Invalidalien I escalated this to our Appointments specialist and it seems like your map might be correct now? If not, please give our team a call so they can take another look and make sure the correct address is showing for your business. 

[Invalidalien]

No, the map is still showing my house instead of my workplace. I changed the address everywhere and I wrote to the help center twice and nobody answered my e-mails

[Helen]

@Invalidalien Can you check now? I asked our team to take another look for you and they updated your address this morning. Thanks for your patience!

[Invalidalien]

Thanks it worked!

[Helen]

Great! 😀

[DonBlair]

The map that appears on my scheduling is wrong. My address is correct and I've already updated my new address in every field possible on my dashboard. Yet the map on the booking site still shows my old business location. Please help this is causing confusion with my clients.

My online booking link:

https://squareup.com/appointments/book/5184SDV2N7GZD/don-blair-hair-stylist-salon-kismet-phoenix-az

[DonBlair]

My online booking link:

https://squareup.com/appointments/book/5184SDV2N7GZD/don-blair-hair-stylist-salon-kismet-phoenix-az

[1MajesticTouch]

This reply was created from merging an existing thread: my booking site shows the wrong location mapbox

is there a solution to this yet? I tried to reach out to mapbox but I'm unsure how to notify them when they don't allow a way to show them the problem.

[Helen]

Hey @1MajesticTouch, our Appointments specialists can usually update this information for you. I've asked them to check your account so I'll post again here as soon as I can! 

[Dim4rie]

I'm having the same issue! I changed my address everywhere, but still shows the old location on the map.

Here's my online booking site:

https://square.site/book/EQKFFJS7GJ3AZ/the-beauty-spot-st-george-ut