Square Appointments Assistant isn't understanding the texts it receives from me.

[BradSC]

I'm testing out the Square Appointments Assistant. As a test, I created an appointment for myself, received a text notification of my upcoming appointment for tomorrow, and typed "Confirm" in iPhone Messages. After several minutes, and trying various different messages to the Assistant, I received nothing back on my iPhone suggesting that the Assistant was actually doing anything, nor did my Appointment ever get confirmed. I do have a link I can click to confirm the Appointment, but that seems to miss the point.

The following Square Support article makes the process very clear, but it's just not working like this: https://squareup.com/help/us/en/article/6731-get-started-with-square-assistant-on-appointments

[Valentina]

Sorry to hear about the troubles here, @BradSC!

If you're running into an issue with the Square Appointments Assistant, you'll need to get in touch directly so that a member of our Appointments team can dig in with you to pinpoint the root cause. Then, if they determine there is an issue, they will be able to file a ticket so that our engineers can look into the issue.
 

When you have a moment, please reach out directly by logging into your Square account and heading here.