my cash drawer wont close

[ginaspizza]

My register wont close while the printer is turned on. As soon as I turn off my printer the drawer closes. I know the register and printer are connected but something is happening when the printer is on. I tried deleting the printer and reconnecting it, restarting everything.... anyone else have this problem?

[Valentina]

Oh no, @ginaspizza! 🍕
 

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. It sounds like you've already run through a bit of troubleshooting, but these steps would be a great next step if you haven't completed all of them yet.
 

If that doesn't get you where you need to be, your best bet is to get in touch with us directly, so that a member of our hardware team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.