Sold Out Modifiers still being Purchased in Online Store

[bagelboss]

We have been having a problem where modifiers marked as "sold out" will still present for sale in our online store. Is there a time delay before the setting takes? Some of these modifiers have been set as "sold out" for several days and yet somehow orders are still popping in with them selected...

[beth9]

I am having the exact same problem. Have you been able to figure it out yet?

[MayaP]

Hello @bagelboss @beth9,

Thanks for sharing your experience. 

Can you provide your site and examples of some modifiers this happened on, so I can investigate further?

Thank you! 

[beth9]

For mine, I haven’t gone live with online orders yet so unfortunately I can’t give you a url. But if you want to check behind the scenes, go for it. 🙂 Lulusicecreamsocial.com

[MayaP]

Hey @bagelboss @beth9,

Can you check your sites now? We did have a disruption earlier with Square Online. I also escalated this over to the team, and they tweaked some things on their end. It should be working! 

If this is still continuing, please let me know. 

[bagelboss]

order.athensbagel.com

It happens frequently to the bagel options and has also happened to the spread and meat selections also. 

[beth9]

@MayaP I have finally had time to go back and take another look at this, and I'm still having this problem. We have over 80 ice cream flavors, but only 20-25 available at any given time. I don't want my customers to have to scroll thru all 80 flavors to get to the one they want. I could customize the modifier on each item where it is attached, but that is basically all of them since people will always have to choose a flavor, and that will very quickly become overly cumbersome, so I'd prefer not to have to rely on that method.

[Chingones_Canti]

Did they ever find a solution for this?  I am having the same issue with some modifiers.  I mark the modifiers as sold out through the square for restaurants app, then I go online and I am able to order the items with that modifier.  I can also order it through the POS in person.  In short, marking the modifier as "sold out" does nothing.