I am extremely disappointed with Square’s product quality and customer service.
Yesterday, my small Square machine suddenly stopped working and would not turn on at all. I tried multiple methods to fix it, and when I contacted customer support today, they repeatedly told me that the warranty had expired, so nothing could be done. They attempted basic troubleshooting, but it did not solve the problem. And no technical support help as well 🙂
This response is completely unacceptable. I purchased this device less than two years ago, and your own staff have said these machines should last 5–6 years. Clearly, this product has failed well before its expected lifespan. I also found posts as far back as 2016 describing the exact same issue, devices failing just after warranty expiry. This shows a long-standing reliability problem that Square has failed to address.
I now have serious concerns about my other Square device, which cost me $1,000. If a small device cannot even last two years, how can I trust that a much more expensive machine won’t fail just as quickly?
Square needs to take responsibility for defective products instead of hiding behind a one-year warranty excuse. As customers, we are investing in your devices based on the promise of durability and reliability. Right now, Square is not living up to that promise.
I expect a real solution, whether repair, replacement, or compensation , not just a word- you are not under warrent. Otherwise, I will lose all trust in Square.
