Sale approved, gave a text receipt and 10 minutes late got a message it was declined. what can i do

Sale approved, gave a text receipt and 10 minutes late got a message it was declined. Replied to the message about getting the texting info so i can contact the buyer but no response... what are my options??

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Square Community Moderator

Hey @catniplady in order to provide the next best steps we would need to see the decline error on our end. 

 

Since we cannot discuss account-specific information here please reach out to support at 1-855-700-6000 squ.re/contactsqsupport and they can certainly look into this. 

 

If you need anything else please let us know.

 

 

MayaP
Square Community Moderator
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Allready talked to customer service and there is nothing they can do and it **bleep**es me off . If a sale is declined then why am i given the option to give a text receipt?   not happy but what can i do about.. absolutely nothing.

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