Retail PLUS by location

[Brad-Lister]

When we signed up for Square our account handler erroneously advised that we would be able to apply the features of Retail plus by Location. It was quickly discovered this is not the case in the UK and we moved to a temporary measure of running two accounts: one with all but one of our locations and another that runs the retail plus subscription. The advice has always been that this feature is coming but it has been a couple of years now. As we use the customer facility within square onsite to manage discounts and customer contact it is work intensive to manage two customer databases and keep them synced.

It wouldn't be financially viable for us to have retail plus applied to all of our locations just so we can have it at one location (maybe 2).

Is there essentially no demand in the UK for this feature?

[Sam_400º]

Hey Brad - let me just check I understand what you’re saying…. 

You have several location and need to use Retail Plus at one location, but if you go to apply it to your main account the only option is to add it to all - or none? 

(You’re work around sound good - but not ideal to have to do!)

If this is the case that sounds silly to me, I’d totally want to be able to do the same. I use the restaurants plus and it would be useful to have 2nd/3rd location set up for some events but I’d not want or need the plus subscription for them. 

Can offer any hep with that apart from agreeing with you 👍

[Brad-Lister]

Yes, if I upgrade to Retail Plus I only have the option to pay the subscription on all locations rather than just the one that it is needed for.

[Breffni]

Hi @Brad-Lister - thanks for your post and feedback here. 

I do agree that being unable to apply Square for Retail Plus by location is a limitation and I apologise for the incorrect information you received when you signed up. 

I don't have any insights on this changing anytime soon, unfortunately. At the moment having two different accounts is the best way around this and I completely understand how inconvenient that would be on your end. 

I will pass this feedback along to our product teams and when I do have any updates on this topic in future, I'll be sure to let you know here. 

[wk2]

We need this feature too. We want to pay for the inventory and purchase ordering functionality of Retail Plus at our location that actually handles inventory, but not at our 'Cafe' locations or our B2B office location (which just uses invoicing functionality). Given it would cost us £196 per month instead of £49, our solution at the mo is just not to pay for it at all and make do without.

[Breffni]

Thanks for adding to the thread @wk2 - I completely understand your point here. 

I don't have any updates on having a retail subscription per location at the moment, but I will update this thread if it does become available. 

The only workaround here would be to create a separate account for the non-cafe location but I understand that that may not be feasible if inventory does overlap, as in that case, you'd need to make manual adjustments. 

[doc_choc]

Hi @Brad-Lister I think I'm missing the point here, I believe our team has retail plus at one location and Square POS at another. Is this what you are looking to achieve?

[wk2]

@doc_choc I think if you're referring to the apps themselves, then that's possible (i.e. the 'Retail' app on one iPad and the 'POS' on another), but you would still be paying the £49 per 'location' thats set up in your account as far as I can tell. I only want the 'Pus' features for two locations, but it only seems possible to upgrade for all locations or none?

 

 

[Brad-Lister]

Yes like WK2 says, the different apps can be used but the subscription to PLUS is applied across the whole account so you have to pay for every location within that account. The inventory management apps available for Square seem ok but for our stock needs are priced higher than applying retail PLUS to all locations.

We might just cancel it and go back to spreadsheet inventory management.