Refund for $500, bank only shows $387 being deducted.

I did a customer refund for $500, but bank account only shows $387 being deducted from checking account.  Sure wish I could speak to a human being about this!

Thanks!

 

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Square Champion

Hi @jameskocmoud.  You can speak with a human being about this.  Just call Square Support during their regular phone hours of 6am - 6pm Pacific Daylight Time.  You’ll have to navigate a menu of options like you do on every other phone support call, but a human being will pick up and help you resolve this.  Bookmark this link for quick reference the next time you need to contact them.

 

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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