Re-arrange items in square online

[yaykenny]

Hi,

Using square online to build a food website. All good so far but struggling to re-arrange items so they display in the order I want. There is no option to do this using my PC and I have read there should be a Edit Site -> Order Online -> Item List -> Arrange & add items, this says "Arrange all items for sale"  but doesn't list any items.

I have tried to add a custom attribute which was also suggested "order priority"  text  and then 1 , 2 , 3  etc for the order I want but they are still stuck in the current positions.

There must be a way to arrange in a way that suits me?

[Lou8]

Hi @yaykenny, thanks for posting.

I'm sorry to hear you're having troubles re-arranging items on your website - I'd be happy to help! 

I just did the test on my own website, and I was able to re-arrange my items. Could you send a screenshot of your screen? This will help me understand a bit better what could be the issue here. 

[yaykenny]

Hi,

Which screen would you like a screen shot of?  How did you go about re-arranging the items?

Thanks

[Lou8]

On my website editor, I went to the Online Order page, clicked on the Item List on the page preview and then clicked on Arrange and Add Items. I'm then able to drag the 6 gray dots located on the left of each item and categorie to re-arrange them. This is what it looks like:

Can you confirm whether it looks similar on your end @yaykenny? If not, I recommend reaching out to our Support Team so this can promptly be escalated to our engineers. 

[yaykenny]

Hi,

That page has the categories but no items to re-arrange (the items are added to the breakfast category). I can see the breakfast category but no items to move about.  I have added 19 items so far which are listed on the item page. I am accessing this on PC but just checked on phone app and the same thing. 

Thanks 

[yaykenny]

Screenshot

As you can see, the items are not pulled through to the screen where I am supposed to be able to move them about. I have 20 or so in the breakfast category but they don't show up here 

[yaykenny]

https://calderwoodcafe.co.uk/square1.png 

Found it !  (category section)

[Lou8]

Hi @yaykenny, I'm so glad you ended up finding the option!

Thanks for sharing your findings, I'm sure it'll be useful to other sellers who ran in the same issue as you. 

Let me know if you need help with anything else.