Problem - Multiple service Issue

[squareuser28]

Why Multiple Service issue is happening ?  It happened on September 18th, and it is happening now (Nov 13th). This is impacting business. How can we avoid ?

[squareuser28]

These are the problem encountered.

(1) No tipping screen presented to customer.

(2) We use Team management and pass code for each team member. Transactions are not getting tracked per employee. It is flagged as "Untracked Employees".  Sales tracking for employee is important for business.

(3) Team group permission got deactivated/disabled. Every employee regardless of permission were able to see all business details and performance. All can able to perform owner code task. Very dangerous. We pay $35 per month per location and there was no protection.

(4) We have configured to get customer signature for $25 and up. Transaction less then $25 required signature. Confusion to employees. 

This happened two times in two months. I hope square engineers understand the severity of issue and impact on business. Needs to be extra careful to make sure this DOES NOT happen again. 

[Mick_Indy]

Yesterday (11/13/21) Square's issues locked out both of our checkout counter systems (iPads). We could not get logged on and had no way to check customers out (we are a retail business) and had to close the store. This was a Saturday night - our busiest day of the week!

First and foremost, this cannot happen again. We spend a lot of time and money to make sure our Square system is ready during business hours. And we cannot afford this. I would like to know what Square has to say to respond to this.

Second, there does not appear to be a way to get ahold of anybody at Square to share these concerns. I would like to know how to get ahold of a live person to express our concerns (phone would be great, email would work).

[oldedixie]

Can confirm my food truck business was experiencing issues on November 13th as well. Smart tipping repeatedly turned off on its own resulting in missed tips due to the tipping screen not being presented to the customer. Despite our best efforts to turn the feature on after each transaction, we ultimately had to stop as it was considerably backing up our line. We lost nearly $100 in tips due to this issue as our tips are generally very consistent for our events.

In addition, the Square KDS display ($10/month) stopped receiving orders around the same time the tipping feature started turning itself off. We were not able to successfully log back into the Square KDS despite logging out and trying to reconnect. Fortunately, we had a backup kitchen printer to print paper tickets.