Pending account deactivation

[dkbnp07]

I received notice from square about a pending deactivation due to violation of general terms 3 and sales 3.  I have reviewed these and do not see where I violated anything.  I had reached out about an appeal.  I got an email from support on 3/11 that said I needed to show more in person transactions and once I did that to reach out.  I have sent an email every other day since then and still have not heard a thing.  My account still says pending.  Please help, I can't have my account deactivated.  I have 100's of clients on here.  It would be a nightmare to try to sort out. 

[rtfulk]

Quick question — are most of your payments online or invoiced vs in-person?

I’ve seen this come up before, and sometimes Square flags accounts when there’s a lot of card-not-present transactions. It doesn’t mean you did anything wrong, it’s just how their risk system works.

That’s probably why they mentioned doing more in-person transactions. Running some chip/tap payments can help show normal activity and sometimes gets things moving again.

Also just a heads up — sending emails every day can actually slow things down. Once your case is in review, it usually sits in a queue, and repeated emails can reset your place or just pile onto the same ticket.

Hopefully things will get straightened out for you shortly.

[dkbnp07]

I do mostly in person with card present for the first transaction, but then after that, I invoice them monthly.  What are the chances that they will not deactivate?  I know I need to make plans for other POS, but what a pain

[rtfulk]

I can’t speak for the reviewers, but since they just want more frequent card swipes I would try to do a few on a regular basis. It doesn’t sound like a product violation, they just want to see some swipes to make sure everything is legit.