Hi @Jessi_d - I see this is your first post in the Square Community so I'd like to officially welcome you! 🎉👏 My name is Violet, and I'm one of the Square Community Moderators. Nice to meet you!
To best answer your question, could you confirm which method you're using to collect the payment? It sounds like you may be referring to manual entry, such as when the card isn't present for the transaction or taking a payment over the phone.
If so, here's all the information you'll need for a manual payment:
- The complete card number
- Expiration date
- Security code/CVV
- The billing postal code
Additionally, you can find more information on using manual entry for payments here in our Support Center.
I hope this answers your question, but please let me know if I can help with anything else! 🙂
Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
