Open tickets deleting QTY’s. When saved

[Carl14]

Has anyone else experienced item quantities on open tickets changing when the ticket is saved?  This started three days ago.  When I save items to a ticket the total is correct.  The next time I open the ticket all or most of the quantities will be reduced back to one.  In some cases the tickets have reduced by as much as $4000.00.  Because it is somewhat random it would be easy to overlook smaller amounts.  This is a major issue.

[Ellie_]

Hi there @Carl14,

Thank you for reaching out about this. We're sorry to hear this is happening, and if it continues to happen, please reach out to our direct Customer Success team. squ.re/contact.

Also, welcome to the Seller Community! 

[Carl14]

I have been calling square support twice a day since the issue was first noticed.  It has been over a week and there has been zero communication from the support team.  They just tell me to check back later.