Online Store Error - Verify Identity

[GingersGems]

I've had my square store open and operating for close to a year if not longer and I'm all of a sudden getting an error message I don't understand.

You have 0 days left to verify your identity. If you don’t, all past transactions will be refunded to your buyers. Verify now

When I click the verify now it comes back to the same page.  There is no place to verify anything.

[#2]

Hey guys! That messaging was a false alarm and has since been  removed from the Square Online Site Editor. 

Sorry about that. 

[RSQSWMR]

I am getting this message too, verified through Square.  Have an order that funds were taken from the customer, but I don't have access to them.  Click verify now and it brings me right back to the same page. It says I have 3 days and funds will be refunded.  Any solutions out there?

[Joe]

Hi there, @RSQSWMR - sounds like there may be a pending software update for either your browser or device itself. Have you tried attempting using a separate browser?

If that doesn't work, we will recommend reaching out to our Support Team directly.

[bonafidecakes]

I continue to get this message but it won't let me click to verify. Has anyone figured this out?

[Valentina]

Have you had a chance to contact our team by phone about this yet, @bonafidecakes? 🍰 

They can take a closer look with you here.

P.S. Welcome to the Seller Community ✨

[GWA2021]

I've only be open on line for over a month and it will not allow me to verify my identity to be able to process payments can some one please help I have orders pending due to payments

[Valentina]

Sorry to hear about the troubles - have you let our team know about this, @GWA2021?

If you haven't already, please reach out directly by phone by logging into your Square account and heading here.

Welcome to the Seller Community!

[pinkyrella]

I dont have SSN and I cant finish my verification process. what can I do?

[Kassi_]

Welcome to the Community, @pinkyrella - 

Are you trying to finish setting up your account to accept payments? I want to make sure we are on the same page before steering you in a certain direction. 

I will keep an eye out for your reply👀. 

[SimuLinksGolf]

I am currently getting this message where it says "verify your identity - not verified" but when i click the link, it just refreshes the pages and doesnt lead me anywhere. need assistance! 

[BernadetteA]

Thanks for reaching out, @SimuLinksGolf

Can you confirm where you are seeing this error, or post a screenshot here? Can you also let us know what browsers you have tried using? 

[GreyNexGMDT]

Same issue here and im getting 0 support