New update does not allow Open Tickets to Invoice

[featherlaundry]

Since the new update, we cannot invoice a customer from the open ticket. We have to recreate the ticket which is causing us an extraordinary amount of time because we do hundreds of individual lab coats and merge the tickets and send 1 invoice. Now we have to re enter hundreds of entries at the end of the month. BRING BACK OPEN TICKET INVOICING. Why make your product harder to use?

[kacey_k]

You’re absolutely right to be frustrated — losing the ability to invoice directly from an open ticket is a huge workflow disruption, especially for businesses like yours that depend on batching and merging (laundry, alterations, repairs, medical, etc.).

Recreating tickets and re-entering hundreds of line items isn’t just inconvenient — it increases human error and adds unnecessary labor hours. That’s the opposite of what POS updates should do.

For now, some possible (not great) workarounds are:

• Keep using open tickets for tracking, then export transaction data at month-end and build invoices in Square Dashboard on desktop
• Use Notes + Customer Profile to tag and group tickets while building one consolidated invoice
• If feasible, switch from open tickets to saved carts + draft invoices until/if Square restores the feature

[featherlaundry]

Hello. Can i have a real person respond instead of ai? If this is your new customer service, it is terrible. Not helpful at all. FIX THE APP don't give me a manual work around. My workload has increased tenfold because of this change. Terrible.