My terminal is not working

[Kajuta19]

Fully charged . 
Can switch on , but I can see only dimmed squared logo on the screen and it is totally frozen.

[Laurie_ · Accepted solution]

Hi @Kajuta19!

I'm sorry to hear you're running into trouble with your Square Terminal!

Just so you know for future reference, our Support Team offers 24/7 phone support specifically for Square Terminal devices. If you ever need help in a hurry, you can reach us anytime using the contact options listed on this page.

In the meantime, we recommend working through the troubleshooting steps in our online guide. Since it looks like you're stuck on the logo screen, the first step would be to restart your terminal using the instructions in the guide. If that doesn’t work, the next step would be a Factory Reset. Just a heads-up - if you have any pending payments on the device, we don’t recommend resetting it. In that case, it’s best to give our Support Team a call as soon as you can so they can help directly.

I hope this helps! Let us know how you go.