Hi, @Anastasiia_2010 ! Welcome to the Square Community!
I'm sorry to hear your device is struggling. 😫 I'm going to outline some troubleshooting steps below to try.
- Check the cable and power adapter. Try using a different compatible USB cable and wall adapter to make sure it's not a charger issue.
- Inspect the charging port. Make sure there's no debris or damage in the charging port of the device.
- Try a hard reset. On most Square devices, holding the power button for about 20 seconds can force a reset.
- Try a different outlet. If you're using a power strip or extension cord, try plugging the charger directly into a wall outlet.
Let me know if any of those work. If not, I will see what you are eligible for as far as warranty goes. I hope this helps!
