Adding to what @Minion said, most states have what are called escheatment laws. These laws states require financial institutions to turn over unclaimed funds after x years of inactivity. Square may be required to report and remit dormant balances to your state. In your case, while funds might have been added to over a period of years, that does not represent activity. Movement of funds does. So, support is your only way to learn what has happened. In this case, don't chat with the bot. Get a human being on the phone.
If you can't get this resolved that way, let us know. We can flag your post for further review.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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