Sales not feeding into Quickbooks

[sister_rosalind]

Since the end of April we have had issues with sales receipts not being fed into QuickBooks.  Some receipts will come over but not all.  I will get a message such as ;waiting for more transactions to be received' before a payout can be accepted.  I've tried to disconnecting and reconnecting the app and opening in incognito mode and the issue continues.  This is causing a backlog on a lot of deposits/sales receipts from 4/28 to present considering we are a retail environment with 2 locations.  What else could be causing the Square to QB integration to not work properly?

[Minion]

HI @sister_rosalind 

This has been an ongoing issue between the two for some time now, QB blames Square and Square blames QB.  The transactions really started to go bad maybe about a year ago when QB did an update, and as of recently (5-6 months) it has been the worst that I've ever seen it.  You can try to reach out to QB and have them escalate your issue. 

The one thing that I have been doing when transactions don't pull in, is going in to the integration tab in QB, click the 3 dots near Square>Settings.  Change the import date back to one where your last can and then choose sync now.  Not an ideal solution, but for me it does seem to pull it 99% of missing transactions after a time or two.