Re: Messages Not Opening

crystalimages · ‎03-17-2023

Is anyone else having an issue with square messages?

When I click on the message, it just sits there spinning trying to open the message, but it never opens. Don't see anything reported on issquareup.com , wondering if it's just me or if anyone else is having the issue.

TheRealChipA · ‎03-17-2023

Hi @crystalimages. I have successfully opened messages on my dashboard, iPad POS and iPhone POS. If you are still having problems, you should probably contact the Square Customer Success Team here.

Best,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

crystalimages · ‎03-18-2023

I can open them on mobile devices, just not the dashboard on my mac. I may try clearing cache before contacting support.

TheRealChipA · ‎03-18-2023

Definitely do that. Weirder things happen with the internet! For that matter, if you have another computer (Mac or Windows or iPad) try that, too.! At the very least, your results will help the engineers find the source of the problem!

Good luck.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

_Violet · ‎03-19-2023

Hi @crystalimages - Thanks for reaching out to us here on the Square Seller Community.

Our website sometimes encounters errors when trying to connect to your browser. Here are a few troubleshooting tips you can try:

- Make sure your browser is up to date.

- Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.

- Switch to a supported browser, such as Google Chrome or Safari.

I hope this information is helpful but please do let me know if you have any additional questions.

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

crystalimages · ‎03-21-2023

It worked after clearing cache