Magstrip reader on iPad 9

[Crochetfrog]

Hi!  Recently upgraded from an iPad 6 to a 9.  Magsrtip reader worked perfect on the 6.  Will mot work on the 9.  Says connected but will not accept any swipes.  Can anyone please help?  I have ordered the one with the apple lightening end.

[JK_Fiber_Art]

Hi Crochetfrog,

Some things to check:

Does your iPad 9th Gen or iPad 9 have the latest IOS ?

If yes, have you tried to turning your iPad off and on again (similar to a reboot) ?

Next option, have you tried deleting the POS App and reinstalling it ?

Note, we had an app issue one time, we deleted it, then did a reboot and then reinstalled the app. 

Last options would be contact Square's Support - they may simply suggest the same as above or have some new thoughts.

jk