Lost sales history how to retrieve

[Shereentaziz]

The original problem was that my Square reader stopped working. It was not connecting through Bluetooth to my phone to take payments so I started using my tap on iPhone option,after reading through the troubleshoot menu from Square. One of the suggestions was to try forget device and reconnect after this didn’t work and many attempts to fully charge my device and reconnect it didn’t help. One of the suggestions also were to uninstall Square app and reinstall re-sign into account

The instructions informed me I would not lose my data history of sales and transactions

i re-downloaded the sale Square app signed back into my account. I lost everything from a year ago up until today history worth of customer transactions and reports how do I retrieve this information please help me 

[ryanwanner]

Hello @Shereentaziz !

Your data is still there, I promise!

Square stores all your data on its servers, not your device. The only thing that you could have possibly lost was any pending transactions when you uninstalled the app.

You can access all historical data for your account on the web dashboard (squareup.com/dashboard). Just use your main email and password there to log in.

Now, as for your device and its lack of information. The first thing I recommend is to sign back out of the app, restart your phone, then sign back in. This will force the app to pull all the information from the servers.

After that, where are you not seeing the information? More -> Transactions, More -> Reports -> Sales, or somewhere else? And can you see that data from the web dashboard? There is a possibility some permissions were set on your login that's preventing you from seeing the data. If you don't have access to your data from the dashboard as well, I definitely recommend calling into support for further details. If the dashboard has the data but the phone doesn't, it's a possibility that login permissions got changed. Check that on the dashboard at Dashboard -> Staff -> Team -> Team -> Permissions.

If you can post screen shots of what you see on your phone (blur sensitive data please) that will help us troubleshoot further!