Issues with tap to pay on my android

[Wiggy214]

Is there anyone else having issue with their tap to pay reader on their phone giving back a secure session denial. I've tried reseting my phone and the app and have even went as far as reinstalling the app

[Wiggy214 · Accepted solution]

I actually found out the reason after some internet searching and talking to fellow merchant. Turns out that the tap to pay option that was rolled out didn't have in the basic startup instructions that developer options had to be off

[_Violet]

Hi @Wiggy214 - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

It sounds like you're the customer in this situation, not the Merchant, correct? If so, you can check out Google's troubleshooting steps for tap to pay here on their support page. You can view Apple's support page on Apple Pay here.

I hope this information is helpful but please do let me know if you have any additional questions.

[Wiggy214 · Accepted solution]

I actually found out the reason after some internet searching and talking to fellow merchant. Turns out that the tap to pay option that was rolled out didn't have in the basic startup instructions that developer options had to be off

[_Violet]

Thanks for following up here, @Wiggy214 - Glad to hear you were able to get it figured out!

[brandonlw83]

How do you shut off developer options?

[Wiggy214]

Android is go to setting and depending on the device, it can be at the top of the list or bottom and look for a menu called developer options 

[sayra]

Hello, @brandonlw83. 

If you still need assistance with this please let us know, we'd be happy to continue helping you. 

Have a wonderful day! 

[markzip · Accepted solution]

Plus one for this answer.

Writing this reply to bump this answer and to include the following to help with the indexing of this issue.

Square app on my Android phone gave me the error "Tap to pay not available"

I had to disable "Developer Options" on my Android.

Square tap to pay will not work if you have turned on developer options on your Android device.

The help article at
https://squareup.com/help/us/en/article/7960-get-started-with-tap-to-pay-on-android
does mention this, but it should emphasize it better.

Here is how to turn off Developer Options in Android:
https://www.computerhope.com/issues/ch002298.htm#disable

It's important to note that most folks do NOT have Developer Options activated, but IF Developer Options are on Square Tap to Pay will not work

If you get the "Tap to Pay not available" error, you should try to solve the error and turn off developer options on Android.

[Deesseboutique]

I too cannot get the Tap To Pay feature installed. I have an LG Stylo 6 and it is in the compatible list but there is no "Developer Options" in the settings. I have the tap to pay feature turned on for my phone but cannot finish the setup.

[RobynR]

Hey @Deesseboutique,

Thank you for being a member of the Community.

If you're having trouble with the Tap for Pay Android and you've already checked compatibility, we recommend checking this article to make sure everything is set up correctly.

If the problem continues, we recommend contacting the Support team so they can take a look into this in real-time.

To reach our support team by phone, give us a call at 855-700-6000 between 6 am-6 pm Pacific Time (9 am-9 pm Eastern Time), Monday through Friday.

If you have additional questions, please don't hesitate to ask.