Problem with Instagram on the receipt

Anyone else still having problems adding instagram to the receipt. It keeps saying invalid format. My format works on every other platform including facebook, company website and co branded websites.  When I try to send Sead at square a message it won't allow me to put the link into the body of the message. error reads: correct the highlighted text before sending, but there wasn't any highlighted text only the link 

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Square Champion

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Hi @LaurenPartyof1.  When you fill in the Instagram address section, Square only needs the username — nothing else.  Try that.  It works for me.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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Square Champion

Solution

Hi @LaurenPartyof1.  When you fill in the Instagram address section, Square only needs the username — nothing else.  Try that.  It works for me.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Spot on. Resolved the issue in two seconds. Thanks

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