Issue connecting Google to the automated emails for marketing

[AnnaBYLY]

Hi,

can anyone tell me what could be going wrong here? 

Square is connected to my google business profile with a physical store location. It shows up as connected everywhere on the dashboard except for the automated emails section in the marketing program. 

Here it says ‘create a google business profile or connect your existing one to activate this automation’

When I click though it shows it already being connected. 

I’ve already tried disconnecting and reconnecting it. 

I would really like to be able to ask for google reviews automatically after people make purchases. 

[Breffni]

Hi @AnnaBYLY, thanks for flagging this. 

That does sound strange. It sounds like the issue might be within the Google Business Profile itself. 

When you have a moment, can you run through the steps here and ensure that everything is set up correctly? 

[AnnaBYLY]

Sorry to be so slow coming back to this, but I wasn’t getting anywhere and had too many other bits of the website to work on to really focus on it. 

As far as I know we don’t have an administrator account as described here, my account is a superadmin for our location but I don’t really have any idea how to follow those steps as we don’t use google workspace like this. 

The video I found about integrating square reviews seemed to show that I just needed to do the location sync, but my access to reviews/automated emails for them just doesn’t turn on