Is the app need fixing

The app will not allow me to verify my identity. How do I get that done?

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Square Champion

Hi @Bluebirdthings.  Can you be more specific about what is going on?  What error messages are you getting?  

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Square Community Moderator

Hi @Bluebirdthings,

I'm sorry to hear you're running into issues signing up for a Square account. @TheRealChipA makes a great point: it's always easier for us to assist you if you include more information in your initial message, such as the specific wording of any error messages or a screenshot showing the issue. This will help us determine whether you're encountering a bug during the sign-up process or if there's an issue with the identity verification step based on the information you've entered.

If it's the latter, I recommend reviewing Square's Sign-Up Troubleshooting guide, which provides more details about common issues people face when signing up.

In the meantime, we'll keep a lookout for any further replies.

Laurie
Community Moderator, Australia, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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