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Is square down?

It keeps closing the app after a login. 
Also the login screen looks weird.

 

I believe it started from the latest update. We couldn’t use the till or take card past 8pm

Joss
Owner of The Pigs Nose Inn
Square Champion, Innovator, Advisor & Beta Member
Pigs Nose Inn, Devon TQ7 2BY
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1 Solution
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Solution

problem is fixed now

To resolve this issue, we suggest that you delete the app and reinstall it on your iPad.

Here are the steps to follow to delete and reinstall the app:

  1. Tap and hold the app icon on your home screen until it starts to wiggle.
  2. Tap the "X" icon in the upper left corner of the app.
  3. Confirm that you want to delete the app.
  4. Go to the App Store and search for the Square - Restaurants POS app.
  5. Download and install the app.
Joss
Owner of The Pigs Nose Inn
Square Champion, Innovator, Advisor & Beta Member
Pigs Nose Inn, Devon TQ7 2BY
Website Facebook Instagram

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5 REPLIES 5
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Hi @pigsnoseinn, sorry for the delay in responding.

 

There were no issues reported last night and I'm not able to replicate this screen today. 

 

Are you still experiencing this? It may be worth deleting and reinstalling the app. 

 

Let me know!

Breffni
Community Moderator, Ireland, Square
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After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 
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It’s seems strange the app isn’t working on any of the iPads we have iv tried it on 4. There all crashing

Joss
Owner of The Pigs Nose Inn
Square Champion, Innovator, Advisor & Beta Member
Pigs Nose Inn, Devon TQ7 2BY
Website Facebook Instagram

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1,209 Views
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Square

That's definitely strange - do you use open tickets @pigsnoseinn

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 
1,209 Views
Message 4 of 6
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Square Champion

Solution

problem is fixed now

To resolve this issue, we suggest that you delete the app and reinstall it on your iPad.

Here are the steps to follow to delete and reinstall the app:

  1. Tap and hold the app icon on your home screen until it starts to wiggle.
  2. Tap the "X" icon in the upper left corner of the app.
  3. Confirm that you want to delete the app.
  4. Go to the App Store and search for the Square - Restaurants POS app.
  5. Download and install the app.
Joss
Owner of The Pigs Nose Inn
Square Champion, Innovator, Advisor & Beta Member
Pigs Nose Inn, Devon TQ7 2BY
Website Facebook Instagram

Square Champion Logos
1,206 Views
Message 5 of 6
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Square

Thanks for sharing @pigsnoseinn, glad to hear you're up and running again. 

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 
1,205 Views
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